Data, privacy & uninstalling
What Gift Owlerts stores, how customer data requests are handled, and what happens when you uninstall.
What we store
- Occasions your shoppers save: recipient name, relationship, occasion, date, reminder email, interests collection and opt-in choice.
- The shopper’s name and email once an order is linked.
- Your occasions, email templates and settings.
- A log of reminder emails, Klaviyo syncs and attributed revenue.
Customer data requests (GDPR)
| Request | What happens |
|---|---|
| A shopper asks for their data | Shopify notifies us and the Gift Owlerts team prepares an export of that shopper’s data. |
| A shopper asks to be deleted | Their occasions, reminders and logs are deleted, and their occasions are removed from Klaviyo. Revenue totals are kept without the email address. |
Uninstalling
- Disconnect Klaviyo firstIf you use Klaviyo, click Disconnect on the Klaviyo page. This removes the
gift_properties from your shoppers’ Klaviyo profiles. Uninstalling alone does not. - Remove the app blocksRemove the gift form from your theme and the block from the customer account Profile page.
- UninstallUninstall Gift Owlerts from Settings → Apps in Shopify. Paid subscriptions stop with it.
After you uninstall, Shopify asks us to erase your store’s data about 48 hours later. Until then, reinstalling brings your settings back.